Today we watched a video of Gordon L. Jones lecturing on knowledge management. He suggested that knowledge management is neccesary in order to put a price on any modern businesses - if you cannot manage knowledge - how can you set a price on it?
He also talked about how we communicate with our instructor in this course through WebCT and file attachments.
Another claim he made was that telecomuting doesn't work - and it doesn't work because people don't know you when you're working from home. People get notticed when they're in the office, just by being around. By socializing. However, this idea is getting more and more obsolete. This can all be done by virtual means.
Knowledge management is used by many, many huge organizations today. But what is knowledge? And how does organizations know thigs - if they do? These were some of the questionsa that was raised during the lecture. In the US, the culture is about fiding out who knows what we need to know. It begins with the people, and that's where knowledge resigns!
Somebody has to make data into knowedlge. This comes with knowedge and experience - some of the things we're going through in this MBA course. However, knowledge tends to be messy, it is self-organizing, it seeks community and it travels via language.
The assigned chapter for this week was about ERP-systems, which I find extremely interesting, as I've been working in this field for two years. I read the first part of the chapter with great interest, and couldn't help noticing the average failure rate of 66%. This doesn't surprise me. What usually happens is that the company doesn't realize how much time and money they have to put into the implementation part of getting a new system. Having worked in support, sales and marketing in a large ERP business this makes a lot of sense to me.
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